Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Information We Collect
At calyphorentora, we collect various types of information to provide you with exceptional financial management services. The data we gather helps us understand your needs and deliver personalized experiences that support your financial goals.
Personal Information
We collect your name, email address, phone number, and postal address when you create an account or contact our team. This information helps us communicate with you effectively and provide customer support.
Financial Data
With your consent, we may collect information about your financial goals, income ranges, and investment preferences to provide tailored advice and educational resources that match your situation.
Usage Information
We automatically collect data about how you interact with our website and services, including pages visited, time spent, and features used to improve our platform and user experience.
Technical Data
Your IP address, browser type, device information, and operating system help us ensure our services work properly across different platforms and protect against security threats.
How We Use Your Information
Your information serves multiple purposes that enhance your experience with our financial management platform. We're transparent about each way we use your data and ensure every use supports your needs or improves our services.
We never sell your personal information to third parties or use it for purposes you haven't consented to. Every use of your data is carefully considered to ensure it benefits you or protects your interests.
Information Sharing and Disclosure
calyphorentora maintains strict controls over when and how we share your information. We believe in transparency about our data sharing practices and limit disclosure to specific circumstances that serve your interests or fulfill legal requirements.
Service Providers: We work with trusted third-party companies that help us operate our platform, such as hosting providers, email services, and analytics tools. These partners are contractually required to protect your data and use it only for specified services.
Legal Requirements: We may disclose your information when required by law, court order, or government request. This includes responding to valid legal processes and protecting the rights, property, or safety of our users and company.
Business Transfers: If calyphorentora is acquired by or merged with another company, your information may be transferred as part of that transaction. We would notify you of any such change and explain how it affects your data.
Consent-Based Sharing: With your explicit permission, we may share information with partners who can provide additional services or benefits. You can withdraw this consent at any time through your account settings.
Data Security Measures
Protecting your information is our top priority. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
Our security measures include industry-standard encryption for data in transit and at rest, regular security audits, employee training on data protection, and strict access controls that limit who can view your information.
While we implement robust security measures, no system is completely immune to threats. We continuously monitor for potential vulnerabilities and update our security practices to address emerging risks.
Your Privacy Rights
You have significant control over your personal information and how we use it. These rights empower you to make informed decisions about your data and ensure it's handled according to your preferences.
To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 30 days and help you understand your options.
Data Retention Periods
We retain your information only as long as necessary to fulfill the purposes described in this policy or meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
Data Type | Retention Period | Reason |
---|---|---|
Account Information | Until account deletion + 90 days | Service provision and support |
Communication Records | 3 years | Customer service and legal protection |
Usage Analytics | 2 years | Platform improvement and development |
Marketing Data | Until consent withdrawal | Communication preferences |
Security Logs | 1 year | Fraud prevention and security |
When retention periods expire, we securely delete or anonymize your data. In some cases, we may need to retain certain information longer to comply with legal obligations or resolve disputes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather insights about how our platform is used. Understanding these technologies helps you make informed choices about your privacy.
Essential Cookies: These are necessary for our website to function properly and cannot be disabled. They include security features, session management, and basic functionality that enables you to use our services.
Analytics Cookies: We use these to understand how visitors interact with our website, which pages are most popular, and where improvements might be needed. This data is aggregated and doesn't identify you personally.
Preference Cookies: These remember your choices and settings to provide a more personalized experience when you return to our website. They store information like your preferred language and interface customizations.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit some features of our platform. We respect your choices and provide clear information about how each type of cookie affects your experience.
International Data Transfers
As an Australian-based company, we primarily store and process your data within Australia. However, some of our service providers may be located in other countries, which means your information might be transferred internationally.
When we transfer your data outside Australia, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, and binding corporate rules. These mechanisms ensure your data receives the same level of protection regardless of where it's processed.
Countries where our service providers operate include the United States, European Union member states, and other jurisdictions with robust privacy frameworks. We regularly review our international partners to ensure they maintain appropriate privacy and security standards.
Children's Privacy
calyphorentora's services are designed for adults aged 18 and over who are interested in financial management and communication. We do not knowingly collect personal information from children under 18 without parental consent.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
We encourage parents to monitor their children's internet activity and teach them about online privacy and safety. If you have concerns about your child's interaction with our website, please reach out to our privacy team.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our website.
Minor updates, such as clarifications or formatting changes, may be made without special notification. We encourage you to review this policy regularly to stay informed about how we protect your information.
The date at the top of this policy indicates when it was last updated. If you have questions about changes to this policy or how they affect your data, please contact our privacy team for clarification.
Privacy Questions and Contact
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is committed to addressing your concerns promptly and transparently.
Phone: +61882216355
Address: Level 3/130 Bundall Rd, Bundall QLD 4217, Australia
We aim to respond to all privacy inquiries within 5 business days and will work with you to resolve any concerns about your personal information.